Refund policy
Non-Refund Policy with Exchange Service for Skele Website:
Thank you for choosing Skele. Before completing your purchase, please review our non-refund policy along with the terms for exchanges in specific situations.
1. Final Sale Items:
All items marked as "Final Sale" are non-refundable and not eligible for exchange. Please carefully review your order before completing your purchase.
2. Change of Mind:
We do not accept returns for a change of mind, sizing issues, or ordering the wrong color. We encourage you to refer to our sizing guide and product descriptions to make an informed decision.
3. Defective or Damaged Items:
In the unfortunate event that you receive a defective or damaged item, please contact our customer service within 2-3 working days of receiving your order. We will initiate an exchange process to replace the item at no additional cost to you.
4. Incorrect Orders:
If you receive an incorrect item, please notify us within 2-3 working days of receiving your order. We will promptly arrange for the correct item to be shipped to you, and you may return the incorrect item for an exchange.
5. Exchange Process:
For defective, damaged, or incorrect items, please initiate the exchange process on the Exchange request page. We will guide you through the steps and provide instructions to exchange the item.
6. Refused Deliveries:
Refusing delivery of your order does not exempt you from our non-refund policy. All refused deliveries will be subject to the same policy as returned items.
By completing your purchase on our website, you acknowledge and agree to adhere to our non-refund policy with the availability of an exchange service in specific circumstances. We appreciate your understanding and thank you for choosing Skele.
Skele reserves the right to update or modify this policy at any time without prior notice. Please review this policy periodically for changes.
Last updated: Dec 2023
EXCHANGE POLICY
Exchange Policy for Skele Website:
At Skele, we strive to ensure your satisfaction with every purchase. Our Exchange Policy is designed to provide you with flexibility and ease in the event that you need to exchange an item. Please read the following guidelines:
1. Eligibility for Exchange:
We offer exchanges for items that are defective, damaged, or received incorrectly.
Exchange is only applicable within the 2-3 working days from the day product is delivered
2. Timeframe for Exchange:
Please place an exchange request within 2-3 days of receiving your order. And it may take 7- 8 working days for the exchange of items.
3. Exchange Process:
To request an exchange, please provide your order number, a clear description of the issue, and relevant photographs if applicable. Please visit our Exchange request page to place an exchange request.
Our customer service team will guide you through the steps and provide instructions on returning the item.
Once we receive and inspect the returned item, we will process the exchange and ship the replacement item to you promptly.
4. Defective or Damaged Items:
In the case of a defective or damaged item, we will cover the shipping costs for the return and replacement.
5. Incorrect Orders:
If you receive an incorrect item, we will arrange for the correct item to be shipped to you, and we will cover the shipping costs for the return.
6. Final Sale Items:
Items marked as "Final Sale" are not eligible for exchange.
7. Refused Deliveries:
Refusing delivery of your order does not qualify for an exchange.
By making a purchase on our website, you agree to abide by the terms and conditions outlined in our Exchange Policy. We appreciate your trust in Skele, and if you have any questions or concerns, please contact our customer service team.
Skele reserves the right to update or modify this policy at any time without prior notice. Please review this policy periodically for changes.
Last updated: Dec 2023